After more than a year when most of us had no choice but to do most of our shopping online, Lush was far from the only retailer which had to rely heavily on technology to keep going. Yet even now as things seem to be returning to something closer to a pre-pandemic reality and we look forward to going getting out of the house to go shopping (imagine!) that doesn’t mean we have to give up all the benefits that technology can add to making the retail experience better.

Lush Lens was designed to offer customers a packaging-free and contact-free shopping experience.
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With that in mind, the handmade cosmetics company has just relaunched the Lush App, developed in collaboration with Saleor using open-source technology in line with Lush’s Digital Ethics Mission Statement. It will allow customers to browse product ranges with improved search optimisation, a new checkout process, and new ways to pay.

Lush Lens has had 2.6 million scans since its launch on iOS in 2018
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The app – which is now available in the UK on iOS and Android – features for the first time one of the most successful #LushLabs features, called Lush Lens, a mobile AR feature which was designed by Lush’s in-house tech R&D team to offer customers a packaging-free and contact-free shopping experience.

Lush Lens has had 2.6 million scans since its launch on iOS in November 2018, prompting the company’s founder, Mark Constantine, to assert that the technology had the potential to revolutionize the packaging industry, and even possibly eliminate it.

“At Lush we make products by hand, with fresh and ethically sourced ingredients, and this informs our digital products too. I’m so proud of the new platform the teams have created which showcases the best of what we can do – ethical treatment of customers’ data, created using open source technologies and providing a five star customer experience, with a few Lush surprises along the way,” says Jack Constantine, Chief Digital Officer at Lush.

Lush Digital believes in ethical tech that ultimately gives back more than it takes from society and the environment
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Lush champions ethical hardware, ethical data, ethical design and open source technologies. Just as the company ethically sources ingredients, Lush Digital believes in ethical tech that ultimately gives back more than it takes from society and the environment.

Adam Goswell, Lush Tech R&D, believes that such technology can add (not replace) in giving quality, up to date information in matching customers with the perfect product.

“If we can reduce the time spent at the till or eliminate the queue (which we all hate) then technology is really going to elevate the retail experience to be much more about human interaction and experience,” he believes.

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Alice Bonasio is a technology journalist, communications consultant and Tech Trends’ Editor in Chief. Connect with her on LinkedIn and follow @alicebonasio and @techtrends_tech on Twitter

The post Getting a Post-Pandemic Digital Makeover appeared first on Tech Trends.

Retailers are under pressure to cut down on unnecessary packaging, and Lush shows how tech can enable everyone to go plastic-free

It’s a sad fact that plastic debris in our oceans is killing marine wildlife at a staggering rate. With plastics pollution spiralling out of control, shops are under pressure to cut down on their use of unnecessary packaging. Some of the greatest culprits in generating harmful waste that often ends up in the oceans or landfill are cosmetics companies – just think about how many bottles and pots of shampoo, conditioner, moisturiser, shower gels and other grooming products the average person keeps in their bathroom and it’s easy to see how it very quickly adds up.

Plastic debris in our oceans is killing marine wildlife at a staggering rate
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Some of the greatest culprits in generating harmful waste that often ends up in the oceans or landfill are cosmetics companies
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The increased awareness of the problem among consumers means that this is a commercial opportunity for those offering environmentally friendly alternatives, however. And this is what UK handmade cosmetics company Lush has been doing for many years, making many products such as shampoo in solid form (which according to the company saves nearly 6 million plastic bottles a year) where they require neither packaging nor preservatives and are offered in what the company refers to as “naked” form (where at most buyers have the option to slip it into a small paper bag or have it wrapped in some greaseproof paper).

The increased awareness of the plastic pollution problem among consumers means that this is a commercial opportunity for those offering environmentally friendly alternatives
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Selling solid shampoos, Lush saves nearly 6 million plastic bottles a year
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Currently over 40% of Lush’s product range is completely free of packaging, but in early June the company went a step further and opened a shop in Milan, Italy which is 100% packaging free, relying on technology to keep customers informed instead. The trial is currently running exclusively on Fairphone, and customers visiting the Milan shop have access to four devices, yet Lush hopes to roll out the technology to global customers in the near future.

Over 40% of Lush's product range is completely free of packaging
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The Lush Lens app uses AI to eliminate the need for packaging
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Powered by Tensorflow from Google, the Lush Lens app uses AI and product recognition to eliminate the need for packaging. In its current beta version, the information comes up as a simple text pop-up, but there are plans to explore more possibilities around immersive technologies such as Augmented Reality to provide more information about the sourcing of ingredients, the process of making products, provenance about who actually made each batch, and suggestions on how to use it. For those familiar with the company’s rather eclectic and unusual offerings, those features would all make a lot of sense.

“With this prototype mobile app we’ve put new technologies such as AI to a good use in our mission to eliminate more packaging and further educate our customers on our unique cosmetics,” Says Adam Goswell, Technology R&D at Lush. “The company believes in the ethical use of data, so all the information Lush has is secure and used in a transparent way. We’re increasingly part of the tech community, providing open source solutions where before only monopolies existed. This is in line with a company ethos that aims to give more than it takes, act transparently, push innovation and raise industry standards.”

Lush believes in continuously challenging norms and driving best practice when it comes to business ethics
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Lush is well-known for its activism, and have – if you’ll excuse the pun – recently got into hot water for one of their more controversial campaigns which was meant to raise awareness against abusive surveillance practices carried out by certain police force branches in the UK. Having spoken to its founders on several occasions (Lush is very much a family business at its core in spite of its multimillion-pound global turnover) it is clear that politics and product are very much intertwined in their strategy.

In the past few years Jack Constantine – the son of Lush’s Founders Mark and Mo Constantine has focused on developing in-house technology under the Lush Digital umbrella, including building an in-house R&D team called Tech Warriors. When we last spoke they were enthusiastic about the possibility of using image recognition and AR functionality to allow people to find out about the products in a shop simply by pointing their smartphone camera at them.

Lush sees technology playing a role in achieving their goals
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Technology doesn’t have to be unethical. We believe tech can be built for the greater good and impact positive social change
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The company sees technology as playing a vital role in achieving their commercial-political goals, which translates not only in advocating for digital rights, embracing open-source technologies and adopting ethical sourcing of hardware, but also in their investment in new technologies such as 3D printing, artificial intelligence, image recognition, and immersive tech such as augmented reality.

“Technology doesn’t have to be unethical. We believe tech can be built for the greater good and impact positive social change,” Constantine agrees. “Just like its approach to sourcing ingredients and testing products, Lush believes in continuously challenging norms and driving best practice when it comes to business ethics. One of those key principles is the ethical use of data and technology.”

This article was originally published on Forbes

How technology can help tackle the plastics pollution crisishttps://t.co/3cqenFodS6

— Forbes Tech News (@ForbesTech) June 17, 2018

For companies looking to get into Immersive technologies such as VR/AR/MR/XR our Virtual Reality Consultancy services offer guidance and support on how best to incorporate these into your brand strategy.

Alice Bonasio is a VR and Digital Transformation Consultant and Tech Trends’ Editor in Chief. She also regularly writes for Fast Company, Ars Technica, Quartz, Wired and others. Connect with her on LinkedIn and follow @alicebonasio on Twitter.

The post Technology Paving the Way for a Naked Future appeared first on Tech Trends.

In an age of polarised politics, companies that stick to their principles and don’t shy away from activism can gain an edge  

The easiest way to find any Lush event is to just follow your nose
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The easiest way to find a Lush event is to follow your nose. As I wandered down to Old Billingsgate market in the heart of the City of London, I was hit by its familiar scent – a melee of hundreds of essential oils wafting from “naked” handmade cosmetics – from solid shampoos and massage oils to fresh face masks and hand-cut soap. I was home.

This “Creative Showcase” was their pièce de résistance, a chance to show off just how far they’ve come since opening their first shop in Poole back in 1995. Their main factory – still based in Dorset – now employs about 1500 people out of a global workforce of around 14,000 – and has nearly 1000 shops in 50 countries.

Lush has come a very long way and grown up a lot in the past 20 years
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It’s safe to say one can no longer dismiss Lush as some sort of whimsical hippy project, yet there’s no sign that they’re reining back their trademark wackiness. Within five minutes of entering the showcase, I spotted a group of dancing ladies wearing nothing but a few transparent plastic bubbles (promoting the idea of “naked” products) walked on a platform full of giant wobbling shower jellies (shower jellies are indeed a real thing) and watched Queen guitarist Brian May going down a slide on his way to inspect machines that were laser-etching soap bars and 3-D printing solid bath melts.

Willy Wonka would eat his heart out, but in spite of appearances, this was all serious business.The reason why Lush is consistently ranked as one of the best places to work in the UK and in 2016 generated pre-tax profits of £43.2m (up 76% from the previous year) is because it sells a lot more than lathers and ointments; It sells an ideology around which both staff and customers can rally.

They have a range of guiding policies around animal welfare, environmental responsibility, profit-sharing and charitable giving that are strictly adhered to, and are involved in broad-ranging activism in causes such as opposition to policies such as fox hunting and badger culling. Which is why it makes sense that Dr. May – a keen campaigner against the cull – would be a kindred spirit to Lush’s Founder Mark Constantine, who posts pictures of badgers on his Facebook, saying he “felt like a kid at Christmas” when they visited his garden.

Willy Wonka would eat his heart out, but this was also serious business
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Constantine has also taken a clear stance against Brexit, speaking up for the essential contribution that European workers make not only to Lush, but to the broader UK economy and adding a belief “that all people should enjoy freedom of movement across the world” to its core mission statement. Like many businesses, Lush simply would not have been able to grow as it did without the graft and dedication of European workers. And I should know, because I was one of them.

The European Union allowed Lush to flourish as a business
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Back in 2003, when Lush was a much younger company but already experiencing very rapid growth, I got an entry-level job at its flagship shop in Carnaby Street. It was flexible enough to allow me to work around my University studies, and in only a few months I got promoted to key holder, then assistant manager. I would stayed and gone further, but I was awarded an Erasmus grant, a scheme that allowed me to do my second year in another EU country without paying hefty tuition fees, but that involved leaving my job and moving to Italy. So it was interesting to hear Lush’s next guest of honour at the creative showcase – Labour Leader Jeremy Corbyn – talk about the importance of the Erasmus programme and vow that his party would try its best to keep it, even after the UK leaves the European Union. I do wish him luck in that.

The saddest thing about Brexit is that I wouldn’t have done any of that without the European Union. I wouldn’t have got a job a Lush and been able to work there without any restrictions as an EU citizen, nor would I have received the grant that enabled me to graduate.

Lush sells much more than cosmetics. It's an ideology around which people can rally
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In fact, I would never have chosen to move to England in the first place; a huge part of the attraction was that the UK was not only a country with its own rich culture, but that it was only an hour or so away, through frictionless travel, from so many other rich cultures I could experience. It is sad to think the next generation of Brits will not have that option.

In such polarized political times it is hard to remain neutral, but companies like Lush seem quite happy to embrace this activism and incorporate it into their core business, even creating a “soapbox” space on its own website where “passionate people with strong opinions” can exercise their freedom of speech.

Lush’s Founder might well describe himself as a “wishy-washy liberal,” but the liberal left is getting increasingly angry as they watch progress in areas such as diversity, worker’s rights and environmental protection being eroded by current policy, and companies like his are becoming a beacon through which people feel they can channel some of that anger, even if it’s by purchasing a nice bath bomb.

People can exercise their activism by buying a nice bath bomb
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Lush has taken a stand against Brexit
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Any doubt that Lush are not shy of getting political was dispelled when Jeremy Corbyn was ushered in next. Before joining Constantine on stage for a fireside chat – where he toyed with the the possibility of going vegan and said he’d not hesitate to call Donal Trump and tell him that pulling out of the Paris Accord was a mistake – the Labour leader took off his jacket, put on some gloves, and made his own bath bomb. Needless to say, it proved a big hit with the audience who chanted “Oh Jeremy Corbyn” and laughed indulgently when he said he only had a shower in his house, so wouldn’t be able to use the ballistic he had just made.

“I hear Number 10 has a bath,” quipped Constantine.

 

“Well, that’s probably a good reason to move,” conceded Corbyn.

Like most things at Lush, it’s all good fun, but it doesn’t mean they’re not being serious.

@jeremycorbyn says he’s got no bath to use the bath bomb he’s made at #lushcreativeshowcase. “Number 10 has a bath” replies Mark Constantine pic.twitter.com/XtfdqOvran

— Alice Bonasio (@alicebonasio) September 4, 2017

Because the company has definitely grown up and will continue to evolve and grow as it embraces digital technology and branches out into verticals like luxury spa treatments. But unlike many businesses, Lush realizes that this doesn’t mean abandoning who you are. Most importantly for its loyal community, it also shows how – if you stick to your principles – you don’t actually have to choose between doing well and doing good.

This article was originally featured in the Huffington Post

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Alice Bonasio is a VR Consultant and Tech Trends’ Editor in Chief. She also regularly writes for Fast Company, Ars Technica, Quartz, Wired and others. Connect with her on LinkedIn and follow @alicebonasio and @techtrends_tech on Twitter.

The post How Soapbox Politics is Good Business appeared first on Tech Trends.