Many influential brands such as Coca-Cola and IKEA have used VR and AR to create campaigns to enhance the customer experience. Collectively known as XR, these technologies are becoming much more accessible to retailers looking for additional tools to create engaging experiences.

Many influential brands such as Coca-Cola and IKEA have used VR and AR to create campaigns to enhance the customer experience
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One example of this is the use of technology to create multi-sensory environments, whereby these brands can leverage not only visuals, but also smells, sounds, and touch to heighten those experiences.

The entire StickerYou store is an experiential space designed to surprise and hopefully delight visitors
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Whiskey brand Diageo has experimented with playing the crackling sound of an open fire at the bar, while a, a pop-up for home fragrance brand Glade designed each room inside the location to match a particular scent, aiming to create an emotional response that resonated with visitors.

StickerYou is a trend-setter in its space, deploying an omnichannel strategy that lets its customers engage with the brand both online and in a physical location
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Yet immersive experiences don’t necessarily involve the use of XR technologies, however, they can also achieve this by using physical objects and textures.

Take Canadian e-commerce brand StickerYou, for instance. They are global leaders in providing custom-printed, die-cut products that empower businesses and consumers to create professional-grade materials for marketing, packaging, decor and personal expression, which is a fancy way of saying they have been making awesome stickers since they started their business with one machine back in 2008.

Immersive experiences don’t necessarily involve the use of XR technologies. They can also use physical objects and textures
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Fast forward to today, and StickerYou is a trend-setter in its space, deploying an omnichannel strategy that lets its customers engage with the brand both online and in a physical location. This is why they’ve just opened the world’s largest sticker store in Toronto on August 12. The idea is for the store to serve as a continuation and extension of the online experience, and customers seamlessly switch between the two as an when it’s most convenient, appropriate, or fun to do so.

Most marketers now recognize there is much more value in cultivating a long-term relationship with a customer
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Below you can check out a time-lapse video showing how the amazing 3-storey tall vinyl graphic (installed in collaboration with applied sciences giant 3M) was put in place for the eye-catching store frontage.

UPDATE: Following the news of @StickerYou setting up shop in Toronto with the world’s largest sticker store, here’s a time-lapse of the building’s exterior vinyl graphic being installed. https://t.co/XqKvZAZ7N9 pic.twitter.com/aEjLupM3SW

— Digital Labels & Packaging (@DigitalLPack) August 7, 2019

The entire store is an experiential space designed to surprise and hopefully delight visitors, giving them something to remember in whether or not they choose to make a purchase at that time.

That last point is also important, as most marketers now recognize there is much more value in cultivating a long-term relationship with a customer, rather than merely trying to cash in on the short term and dealing with people on a purely transactional basis, which builds no loyalty.

Some of the experiential features in the store include:

• Stickerbombed walls

• Custom experience space where customer can see other user-created sticker designs

• Kiosks for creating your own stickers using StickerYou’s online StickerMaker

• Sticker museum (located in the basement) taking visitors through the history of stickers and what has it such a popular art form.

• Sticker art exhibition (slated for the fall) which will feature work from artists from all over the globe, including Shepard Fairey and Matthew Hoffman.

• The brainchild of Toronto e-comm startup and customized die-cut sticker company StickerYou, StickerYou: The Store

“We are proud to open the world’s largest sticker store in Toronto,” says StickerYou founder and CEO Andrew Witkin. “We are excited to give customers the chance to interact with our products and experience the creative potential of stickers for business or personal expression. At StickerYou, we make what matters stick.”

If you happen to be in Toronto, be sure to check out the StickerYou store at 677-679 Queen Street West

Tech Trends offers a broad range of Digital Consultancy services to guide companies, individuals and brands in effectively leveraging existing and emerging technologies in their business strategy.

Alice Bonasio is a VR and Digital Transformation Consultant and Tech Trends’ Editor in Chief. She also regularly writes for Fast Company, Ars Technica, Quartz, Wired and others. Connect with her on LinkedIn and follow @alicebonasio on Twitter.

The post Moving Towards Experiential Marketing appeared first on Tech Trends.

How can we increase AR awareness & adoption and what does the future look like?
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Immersive technologies such as Augmented reality (AR) Virtual Reality (VR) and Mixed Reality (MR) which collectively come under the umbrella of – keep up with me here – Extended Reality (XR) are being used by an increasing number of companies to build consumer engagement and enhance the customer experience.

For those few who have crossed the threshold and are creating working AR projects to drive business engagement, questions still remain about overall adoption, increasing awareness and measuring ROI
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As with any novel, yet undoubtedly powerful technology, businesses are scrambling to maximize its revenue-creating potential, incentivized by the prospect of developing the much-vaunted ‘killer app’. Accordingly, many benefits of AR as a means to increase consumer engagement have become apparent in recent years; consumer marketing can be drastically enhanced, being rendered immersive, exciting and personalized, while the ability to monitor engagement data in real-time offers the possibility of refining the customer journey to increase enjoyment of an experience and maximize customer engagement with the brand.

As with any novel, yet undoubtedly powerful technology, businesses are scrambling to maximize the revenue-creating potential of XR
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Despite initial success, for those few who have crossed the threshold and are creating working AR projects to drive business engagement, questions still remain about overall adoption, increasing awareness and measuring ROI in a challenging environment where online offline commerce channels are blending into one another and customers are increasingly demanding omnichannel experiences.

VR Intelligence are hosting a live webinar, ‘AR for Consumer Engagement & Retail – From Fun Feature to Daily Essential’ on August 14
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To explore this and more, VR Intelligence are hosting a live webinar, ‘AR for Consumer Engagement & Retail – From Fun Feature to Daily Essential’, taking place Wednesday, August 14, 9:00am PT/12:00pm ET/5:00pm BST. We will be joined by Michael Haddad (Augmented Beauty US Director, L’Oréal), Jasper Krog (Senior Global Digital Innovation Manager, NIVEA), Max Andaker (Digital Innovation Manager, Nestlé Silicon Valley Innovation Outpost), Cathy Hackl (Enterprise Director, Magic Leap) and Terry Schussler, Director, Immersive Technology, Deutsche Telekom).

Register for this webinar to explore the following:

• A glance at the current state of phone-based AR content and implications for industry growth
• Why is retail a leading segment? What opportunities and challenges still exist for retailers?
• Where are consumers using AR now, and how will they look to use it going forward? What impact will 5G have?
• How are both phone-based and wearable device OEMs looking to capitalize? What tech improvements are needed for improved UX?
• How can we increase AR awareness & adoption and what does the future look like?

Those who cannot join live will be sent the recordings once the webinar has run.

This webinar is being run in association with VR Intelligence’s upcoming VRX Conference & Expo, taking place December 12-13, 2019, at the Hyatt Regency San Francisco Airport Hotel. Expecting more than 600 senior attendees from across gaming, entertainment, healthcare, retail, automotive industries and more, VRX is the world’s premier B2B immersive tech event for those wishing to use XR to boost ROI, propel their business forward and engage consumers through immersive, innovative experiences.

Tech Trends is an official media partner of VRX 2019

Tech Trends offers a broad range of Digital Consultancy services to guide companies, individuals and brands in effectively leveraging existing and emerging technologies in their business strategy.

Alice Bonasio is a VR and Digital Transformation Consultant and Tech Trends’ Editor in Chief. She also regularly writes for Fast Company, Ars Technica, Quartz, Wired and others. Connect with her on LinkedIn and follow @alicebonasio on Twitter.

The post Extending Retail appeared first on Tech Trends.

Let’s start with a bit of jargon busting; in a nutshell, Ominchannel brings together the benefits of e-commerce and physical – what is known as “bricks and mortar” retailers.

Many start-ups and Small and Medium-sized enterprises (SMEs) would do well to incorporate omnichannel thinking in their own roadmaps
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As with many such things this trend was set by Amazon (which started setting up locations to support and extend its online operations) and others (Warby Parker and Shopify to name but a couple) have quickly latched onto its obvious advantages. Now companies such as Wal-Mart are wisely viewing physical stores as places where customers can pick up and return merchandise, a combination of e-commerce and physical retail that makes the purchase experience more convenient than either an e-commerce or retail store alone.

Ominchannel brings together the benefits of e-commerce with bricks and mortar retailers
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But those big names shouldn’t give the impression that this type of strategy only works on a large scale. Start-ups and Small and Medium-sized enterprises (SMEs) would do well to incorporate such thinking in their own roadmaps.

In an age where (not least because of the advent of immersive technologies and spatial computing) the physical and digital worlds are increasingly blending together, as are the shopping experiences that consumers expect. But while we wait for the world of Ready Player One, where haptic suits will routinely enhance Virtual Reality with physical sensations, humans will still get their tactile experiences in a “real world” shop.

In an age where (not least because of the advent of immersive technologies and spatial computing) the physical and digital worlds are increasingly blending together, as are the shopping experiences that consumers expect
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One company leading this trend is StickerYou, which successfully sells custom stickers and decals online, and is now planning to open the world’s largest sticker store in Toronto later this month. Tech Trends talks to their Founder and President, Andrew Witkin, about why they have decided to take the omnichannel approach, and what other digital retailers should take into account before going down that road themselves.

The first step says Witkin, is to do a thorough audit of what your start-up’s goals are, what products you offer and whether or not these products or services are significantly enhanced by an in-person experience
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“For example, at StickerYou, we offer customized, die-cut stickers, but there is a large gap between ordering stickers online and feeling the quality of a sticker, or being inspired by the creativity of sticker designs right in front of you, which is why we are opening a retail space in 2019,” he says. “When customers can experience these products in real time, it can help drive brand awareness in a way that e-commerce simply can’t. Having a brick and mortar location not only allows customers to experience your products in person, it also opens up a host of opportunities for savvy e-commerce retailers.”

These opportunities can range from hosting product and industry-focused workshops and events to gleaning in-person feedback from customers on products and services, a brick and mortar location, properly leveraged, can be a place for a brand to shine.

When evaluating this benefit, Witkin recommends that business owners look at the retail location as a channel that can push online sales rather than a store that is evaluated solely by traditional retail metrics.

“Your retail location works as both a store and an advertising space for your e-commerce business. As such, weigh the current per-click costs of online advertising against the potential costs of driving individualized shopping experiences through in-store brand interactions, drop-ins and walk-by traffic. If these types of interactions can be considered as impressions, then a physical retail space can break even or operate at a loss and still be ROI positive, as long as it succeeds in driving increases in online sales and overall lowered cost-per-click ad spend.”

“If your retail space breaks even, all marketing value generated by the store could be considered as free. As long as the KPIs of retail marketing campaigns are equal to or less than that of the current online strategies for your business, then the omnichannel strategy pans out for you.”

This alone will make the search experience a more memorable one, kind of like searching through records in a bin and discovering something new you didn’t know you were looking for.

They are getting ready to open a StickerYou store in the next few weeks in Toronto’s hippest quarter at 677-679 Queen Street West, Toronto, Canada, and they are planning to make a splash (this will be, according to the company, the world’s largest sticker store) with a 3-storey tall vinyl graphic in collaboration with applied sciences company 3M.

The trend towards traditional retailers closing has also meant that commercial landlords have become more open to offers of short-term rent deals and pop-up concepts
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The store will be an experiential space, with stickerbombed walls, tangible product, a custom experience space where customers can see others’ designs and kiosks where they can create their own using StickerYou’s online StickerMaker. There will also be a Sticker Museum that details the history of stickers in the basement, and a sticker art exhibition is set to take place in the fall (the first of many), featuring works from sticker artists across the globe such as Shepard Fairey (think the iconic Obama “Hope” illustrations) and Matthew Hoffman (You Are Beautiful).

“Ecommerce retailers need to approach this from an entirely different perspective, and ask themselves what a physical store and buying experience adds to their brand that online channels don’t.”

The trend towards traditional retailers closing has also meant that commercial landlords have become more open to offers of short-term rent deals and pop-up concepts which carry lower risk for e-tailers to dabble in the omnichannel concept, according to Witkin.

“I would first evaluate if the business, merchandise or brand experience can be enhanced by a physical retail location. If the answer is yes, then I would start with a pop-up and test the waters.”

“The ROI on the retail investment can be viewed against the physical store’s sales as well as incremental online sales due to the additional brand awareness that the physical store generates.”

Witkin sees the trend gaining momentum creating a new online/brick and mortar hybrid which is unlike either traditional retailers or online-only stores, but something better than the sum of its parts.

Many online retailers may only open one store, or a handful of stores
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“I believe more online retailers will get into physical retail,” he writes.  “However, I don’t believe the scale of stores will be the same as that of traditional retail chains. Perhaps an online retailer will have a few stores in a city, but I don’t believe many online retailers will go past that. Many online retailers may only open up just one store, or a handful of stores.”

Witkin also sees a paradoxical trend in the opposite direction to some degree with brick-and-mortar stores investing in their online presence. For some time, they focused on omnichannel pick up locations which gave them a good footing. However, he says these traditional brick-and-mortar retailers need to improve the merchandise experience in store so there’s more reason to engage products and not just pick things up from their physical locations.

The StickerYou store will open in mid-August at 677-679 Queen Street West, Toronto, Canada

Alice Bonasio is a VR and Digital Transformation Consultant and Tech Trends’ Editor in Chief. She also regularly writes for Fast Company, Ars Technica, Quartz, Wired and others. Connect with her on LinkedIn and follow @alicebonasio on Twitter.

The post Bringing Digital and Physical Together with an Omnichannel Strategy appeared first on Tech Trends.